Frequently Asked Questions
Everything you need to know about your Mint & Lily experience.
How long will it take to receive my order?
Standard shipping typically takes 5-8 business days within the United States. Please note that personalized or engraved items may require an additional 2-3 days for processing before they are shipped.
What materials are used in Mint & Lily jewelry?
Our jewelry is crafted from high-quality materials including 18k gold plated stainless steel, rose gold, and silver. All pieces are hypoallergenic, lead-free, and nickel-free to ensure they are safe for sensitive skin.
Can I return my order if I am not satisfied?
Yes, we offer a 30-day return policy for most items in their original condition. Please note that custom-made or personalized jewelry is final sale and cannot be returned unless there is a manufacturing defect.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. We recommend storing your jewelry in its original Mint & Lily pouch and wiping it with a soft cloth after each wear.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping times and costs vary by location and will be calculated at checkout. Please be aware that customers are responsible for any local customs duties.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to monitor your package's progress in real-time.